My husbands phone has some water damage. Can he get a better phone?

Question

My husbands phone has some water damage. Can he get a better phone?
My husbands cell phone was dropped in some water and it no longer works. He has insurance that covers water damage. I was wondering though if they will allow him to exchange the phone for a better phone and allow him to pay the difference on a better phone? Or will they just give him another phone just like the one he has. We have phones through alltel.

Answer

That depends upon the sales person , but most likely they will be happy to sell him a new upgraded phonebrI had Alltel and they dont like to do water damage insurance